Reset Password

via Email

If you've forgotten the password you use to sign in to CollaborateMD, you can reset it easily at any time. 

The password you choose must be at least 8 characters long, contain at least 1 uppercase letter, 1 lowercase letter, and 2 numbers. 

For security measures, you can't reuse the same password. Your new password must be a minimum of 8 characters long, with at least 1 upper case letter, 1 lower case letter, and 2 numbers. No special characters may be used.


Forgot your password? Depending on whether or not you're signed in to CollaborateMD, there are two ways to reset your password. 

If you haven’t configured your user profile, you won’t be able to reset your password via email or security questions.  Please contact your Admin or Auth Rep.

  1. Visit app.collaboratemd.com

  2. Click the Forgot your Password? link.

  3. On the next page, enter your CollaborateMD Username.

    Your username is usually your first and last name with no spaces (ex. janedoe). 

  4. Click Lookup User.

  5. Select Reset my password via email.

  6. Check your email inbox for a one-time verification code.

  7. Return to the reset password page and click I have a verification code, populate the code and click the Log In button

  8. You'll be prompted to change your password.

Having trouble? If you've followed the steps above, but have yet to receive a password reset email, please check all tabs, folders, and spam filters in your inbox. Still not there? Drop us a line. 


Answering Security Questions

If you haven’t configured your user profile, you won’t be able to reset your password via email or security questions.  Please contact your Admin or Auth Rep.

  1. Visit app.collaboratemd.com

  2. Click on the Forgot your Password? link.

  3. On the next page, enter your CollaborateMD Username.

    Your username is usually your first and last name with no spaces (ex. janedoe).

  4. Click Lookup User.

  5. Enter your answer for each question in the fields provided and click the Log In button.

    The answers to the security questions must match exactly (i.e., punctuation, spacing and capitalization).

  6. You'll be prompted to change your password.