Statement Options

The Edit Settings button allows you to to enable, disable or edit settings to different types of statements. 

  1. Select Customer Setup > Statements.

  2. Use the Practice to Manage Statement Configuration for drop-down menu to select the desired practice.

    If you have multiple practices, these settings must be configured under each participating practice. 

  3. Under the Automation Statement Generation table, click the Edit Settings button. 

  4. Use the checkbox(es) to enable or disable the types of statements you would like to use.

  5. Configure the settings associated with Statements type. 

    When enabling Statement automation, statements will not be sent until a template has been configured. Please reference our Edit Statement Automation Templates Help Article for more information.

    1. Normal Statement Layout: Select the statement layout.  (Click on the statement link to see an example).

    2. Choose the Frequency for sending statement and FDN’s: Select one of the options: 

      1. Once a month on the X day of the month: Select the day of the month statements should be generated (Choose from 1 - 28 days because there are only 28 days in the month of February)

      2. When Balance is set to "Due Patient" and every X days after: New statements will be generated for patients with new outstanding balances in the status of "Balance Due Patient."

    3. Statement Separation: Select statements should be separated.
      1. Send one statement for all charges: Select this option to send a combined statement for all charges on the account.

      2. Send separate statements for charges per provider: Select this option to send separate statements for charges associated with different Providers.

      3. Send separate statements for charges per practice: Select this option to send separate statements for charges associated with different Practice.

      4. Send separate statements for charges per claim: Select this option to send separate statements  for charges separated by Claim

        Selecting the option to "Send separate statements for charges per claim" will include any account debits (debits not attached to a claim) as their own statement.

    4. Minimum amount required for sending Statements and FDNs: For example, enter "$5.00" if you wish to have patients with a balance greater than or equal to $5.00 receive a statement.

    5. Number of times to send Statement unless the patient balance paid in full: Enter the number of times a statement should be sent if unpaid.

      Set this field to '0' to continue sending statements until the patient pays the full balance.

    6. Prevent statements from being sent to patients with any outstanding account credit(s) set to due insurance? Set this option to Yes if you do not want to send statements to patients that have account credits set to "Due Insurance".

    7. Select the Account Types to send Statements and Payment Plan statements to: Select All Account Types or identify specific patient account types (eg., Self Pay, Payment Plan, Collection) that should receive a statement.

  6. Click Save.

Important Note: Modifying the date or number of days for a statement will cause ALL charges that are set to "Balance Due Patient" to be printed and mailed again. CollaborateMD is not responsible for duplicate statements in the event the date is modified.