Highlights
| New Features | Enhancements |
|---|---|
| New Statement Vendor Change
|
ERA Secondary Claim Improvements
|
New features
New Statement Vendor Change
In this release, we will be transitioning to a new patient statement vendor, DataMedia (DMA), to enhance the customer experience and better serve your patients. This transition will occur behind a feature flag in groups or waves, and customers will be notified when they have been switched to the new vendor. Once the feature flag is activated, your new statement template will be auto-filled based on your previous settings, requiring minimal effort for confirmation.
Please note that, at this time, the vendor change only applies to automated statements (statements, payment plans, and FDNs), not to enhanced user print statements.
The new statement templates will eliminate additional pages, making statements more concise and cost-effective. The new template also features a clearer statement activity listing, distinguishing charges, payments, and adjustments, and the balance for each individual charge. This new template will also separate insurance payments and adjustments, providing a clearer, more detailed, and organized statement at no additional cost, as the pricing for statement automation will remain the same.
Important - Customers with automated statements enabled before the statement vendor change must complete the following after being transitioned to the new vendor:
- Configure your new statement templates (must be done for each practice).
- When opening the new templates, all required fields will be pre-populated from your previous template. However, the template still need to be reviewed and saved.
- Please be aware that statements will not be sent until the templates are reviewed and saved.
Visit our Configuring Statement Automations Demo for an interactive, step-by-step demonstration on configuring your statement template, or refer to our Configure Statement Automation Templates Help Articles for more information.
Enhancements
ERA Secondary Claim Improvements
Previously, charges paid by the primary payer were not automatically forwarded to the secondary payer on ERAs/EOBs. This release improves the handling of charge statuses in ERA/EOB claims processing, ensuring all applicable charges are correctly sent to the subsequent insurance payer. With this update, if at least one charge in an ERA/EOB is to be sent to the next payer, then all charges will be forwarded to the next payer, and their status will not be set to PAID. We also made an update when reviewing big ERAs to prevent any browser "Out Of Memory" errors.