New Account FAQs

What's the name of your clearinghouse?

You may know the clearinghouse as McKesson, RelayHealth, or new to Change Healthcare.

Where do I obtain my ConnectCenter login?

A CollaborateMD's Messaging section will have a message with the subject line "RelayHealth Submitter Registration Confirmation". This message is sent to the Authorized Reps on the account when the tax id is first added.

How do I determine which payer to choose from? 

This may depend on several factors:

  • Ensure the Envoy # field matches the payer ID. 

  • Avoid CPIDs that have a second digit of a "3" for the types of claims you will be billing. This indicates a paper payer.

  • If you will participate in ERAs, ensure the Supports ERA box is checked.

Why isn't my payer's address in the Master List?

CollaborateMD does not supply nor update payer addresses, as many payers have various addresses. You can typically find these addresses by contacting the payer, visiting the payer’s website or on the back of that patient's insurance card.

When does my session time out?

We know, sometimes you are busy and get pulled into other projects or have to step away from your desk. Your Session in CollaborateMD will lock after fifteen (15) minutes of inactivity. Once you enter your password, you'll be returned to the last viewed screen with any opened records, reports, etc restored. 

For security purposes, if you are inactivity for longer than ninety (90) minutes, you'll be completely logged out of CollaborateMD and any unsaved records or work would be lost.