Contact Us

Before contacting CollaborateMD, visit our Help & Training Center to see if we already have an answer for you. If you're unable to find the answer to your question, engage your Authorized Representative (Auth Rep), Administrator (Admin), or Main Point of Contact (MPoC) for help and assistance.  When self-help has been exhausted and assistance is needed from CollaborateMD, please use one of the methods listed below. 

Important: All users will be required to verify their Call-In PIN when contacting us for assistance. Support request are acknowledged within 24 to 48 hours from the time they are processed, although actual response time may be faster. 

Create a Case

Submit a support case. Our World Class Support Team will respond to your case as quickly as possible. Please note, you must have a valid username and password to access to the Self-Service Portal, this may be different than what you use to log into CollaborateMD. If you're having trouble accessing the Self-Service Portal, let us know! 


Email Us

Once received, a case will be created and assigned to a Support Specialist who will get back to you as soon as possible.

Live Chat 

Let's chat! Live chat is available for quick answers to basic application questions. Monday - Friday, 9am - 5pm EST.


Call Us

We'd love to hear your voice! If you need to speak with someone regarding your account, support issues, or general information, please contact the specific department according to your needs.


GoToAssist

GoToAssist allows a CollaborateMD professional to resolve your technical issues using screen sharing, mouse and keyboard control and other tools. You will need a Code provided by a representative to proceed.