Messages that have received an error can be marked as fixed through Interface Tracker. These are messages where an error or warning was received due to a configuration issue such as missing provider or incorrect NPI# on a provider record. Marking a message as fixed will allow you and others to keep track of message(s) that have been fixed versus the ones that haven’t.
Select Interface > Interface Tracker.
Enter the Search Criteria or Load a Search Filter.
Once the results are displayed, place a check in the box(es) for the message(s) you want to mark as fixed.
Click the drop-down arrow to expand an interface message row to view more information.
Click on the More Details link for more information on the error or warning as well as a suggestion on the required action.
There are three ways to Mark interface messages as fixed:
- One-by-one: Right-click the interface message you want to fix, and select mark as fixed to identify the message as fixed.
Multiple interface messages at Once: Place a check in the boxes for all the corrected messages and click
All interface messages at Once: Place a check in the box located in the column header to select all of the messages as corrected and click
Important: Please be sure that you've corrected any errors that the message originally had prior to marking it as fixed. Marking the message as error fixed doesn't automatically correct the error or warning.
After resolving your errors and warning, it is recommended you reprocess the message so that CollaborateMD can successfully create/update the patient, claim, or appointment record.