Mark Interface Messages as Fixed

Messages that have received an error can be marked as fixed through Interface Tracker. These are messages where an error or warning was received due to a configuration issue such as missing provider or incorrect NPI# on a provider record. Marking a message as fixed will allow you and others to keep track of message(s) that have been fixed versus the ones that haven’t. 

  1. Select Interface > Interface Tracker.

  2. Enter the Search Criteria or Load a Search Filter.

  3. Click Search.

  4. Once the results are displayed, place a check in the box(es) for the message(s) you want to mark as fixed.

    1. Click the drop-down arrow to expand an interface message row to view more information.

    2. Click on the More Details link for more information on the error or warning as well as a suggestion on the required action.

  5. Click the Mark as Fixed button. 

    Important: Please be sure that you've corrected any errors that the message originally had prior to marking it as fixed. Marking the message as error fixed doesn't automatically correct the error or warning.

  6. Click Close.

    After resolving your errors and warning, it is recommended you reprocess the message so that CollaborateMD can successfully create/update the patient, claim, or appointment record.