Data Move services take all data, including patient demographics and financials, and moves the data from one customer database/account to a different customer database/account. Any images uploaded using Remote Document Imaging will remain in our cloud and will be available once the move is complete by re-enabling the Add-on service. This service is only provided upon the consent and approval of all related account Admins / Authorized Reps. Once the request is received, the accepting party will receive an email specifying which party will pay for this service. Data Moves can take anywhere from 7-10 business days to be processed after payment has been received.
If moving data to a new account, a new account must be created first. Please contact our sales team to get your new account created.
Select Account Administration > Services.
Click the Request Button next to Data Move.
Use the drop-down menu to Select one or more Customer to be moved.
Enter the receiving Account #.
Enter the receiving Account Name.
Enter the Authorized Release Date.
Read the acknowledgement to release ownership of the data, click Acknowledge.