Messages that have received an error can be reprocessed through Interface Tracker. Because the error was identified the patient record, claim, or appointment wasn’t created or updated. Once the error is corrected, you can simply reprocess the message without having to leave the application.
If the error was because of wrong information on the interface vendors side, you will need to re-send the message from the interface vendor.
Select Interface > Interface Tracker.
Enter the Search Criteria or Load a Search Filter.
Once the results are displayed, check the box(s) for the message(s) you want to reprocess.
Click the Reprocess button.