Manage Checks

Commit a Check

A check can be committed to prevent users from making further changes to it. Checks that have an unapplied amount cannot be committed until the entire check has been applied. 

Committed checks can be unlocked by an Administrator, Authorized Representatives or the user that commited the check. Reference the Unlock Check Help Article for more information 

  1. Select Payment > View.

  2. Fill in the option for Insurance Payment

  3. Enter your Search Criteria and click the Search button. 

  4. Select the Insurance Payment that meets your criteria.

  5. On the Payment from [Insurance] tab, click

  6. Your changes will save automatically. 

Unlock a Checks

Who can use this feature?

Administrators (Admins), Authorized Representatives (Auth Reps) or the User that "committed" the check.

  1. Select Payment > View.

  2. Fill in the option for Insurance Payment.

  3. Enter your Search Criteria and click the Search button.

  4. Select the Insurance Payment that meets your criteria.

    Checks that have been committed will be indicated with a check mark displayed in the Committed column.

  1. A confirmation will open notifying you of the date the check was committed and the user who committed the check.

  2. Click.

  3. Click .  


Delete a Check

  1. Select Payment > View.

  2. Fill in the option for Insurance Payment.

  3. Enter your Search Criteria and click the Search button.

  4. Select the Insurance Payment that meets your criteria.

  5. On the Payment from [Insurance] tab, click to delete the check along with all of the payments and adjustments associated with it.

  6. Click .


Track s Check

Who can use this feature?

Users with the Tracking permission. 

Tracking claims associated to an EOB will complete a search for the associated claims within Claim Tracker to view the life cycle of the claim.

  1. Select Payment > View.

  2. Fill in the option for Insurance Payment.

  3. Enter your Search Criteria and click the Search button. 

  4. Select the Insurance payment that meets your criteria.

  5. On the Payment from [Insurance] tab, click the Track button.

  6. The Claim Tracker screen will open for the claim.