Address verification allows users to validate addresses against the United States Postal Services (USPS) directory in order to make corrections before claims or letters are sent to the patient. The system will automatically verify the address in real-time. Address Verification is managed in the Services section.
If Address Verification is not included in your price plan, your invoice will reflect a charge each time a verification was made.
This feature will only determine if the address is on file with the USPS. If the system is unable to validate the address with the USPS, you will be given an option to Ignore the address which will remove the invalid address message.
Follow the steps below to perform an address verification for a payer.
Select Customer Setup > Payers.
Click the New Payer button. Or use the Search field to search through your payers.
Select the Payer.
Click the Verify Address link.
An invalid address will return as “This address is invalid” message, click on the “See Suggestion” link.
Click Use Suggestion to apply the suggested address. Or Click Ignore to leave the address as is.
If the suggestion is used, a green checkmark will appear with the message “This address was successfully verified.”