Marking Claims as Error Fixed

In the event, a claim is marked as rejected and you've corrected and resubmitted the claim within the CollaborateMD application, you can mark the claim as Error Fixed. A green checkmark will appear next to the rejection message showing that it has been fixed. 

Marking claims as error fixed will allow you to keep track of the claims that you need to follow up on and avoids having your team resolve the same errors causing duplicate work.

Follow the steps below to mark a claim as Error Fixed.

  1. Select Claim > Claim Tracker.

  2. Enter your Search Criteria and then click on the Search button when you're done. 

    Change your Tracking Status to Rejected All or Rejected - Not Fixed to constrain your results by claims that have been rejected.

  3. Right-click on the rejection you want to fix, and select Marked as Fixed to identify the error as fixed.

    Important: Please be sure that you have actually corrected any errors that the claim originally received prior to marking it as fixed. Marking the claim as error fixed doesn't automatically correct the error.

  4. A dialog window will appear asking if you wish to resubmit the claims that you've marked as fixed select.

    1. Resubmit Claims: This option will mark the claim as corrected and WILL resubmit claims.

    2. Don't Resubmit: This option will mark the claim as corrected but will NOT resubmit the claim. 

    3. Cancel: Selecting this option will cancel any errors you marked as fixed and return you to your tracking results.

  5. Click the Close button to exit.