To meet HIPAA SRA requirements, CollaborateMD uses a system-generated dynamic Support PIN when contacting Support. This verifies the person requesting information or assistance for your account is authorized.
Important: Sharing your Support PIN, even with co-workers, violates our User Agreement. A CollaborateMD Representative will verify your Support PIN on every call and live chat to authorize discussion and review of your account information. No account information will be discussed until verified.
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Click the
icon with your name located in the top right corner of the screen. -
Select User Profile.
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Under Security, select Show Support PIN.
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The screen will show the current 4-digit "Support PIN" (generated by the system).
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Provide the PIN to the support representative when requested.
The system will generate a new Support PIN every 30 days or upon its validation by support, whichever occurs first.
icon with your name located in the top right corner of the screen.