Who can use this feature?
Users with the Tracking permission.
Tracking claims associated to an EOB will complete a search for the associated claims within Claim Tracker to view the life cycle of the claim.
Select Payment > View.
Fill in the option for Insurance Payment.
Enter your Search Criteria and click the Search button.
Select the Insurance payment that meets your criteria.
On the Payment from [Insurance] tab, click the Track button.
The Claim Tracker screen will open for the claim.