Troubleshooting Unapplied Copays

Are you getting a “No unapplied copay is available for this claim.” message and not sure what to do? Have no fear - this Help Article is designed to help you troubleshoot why your unapplied copays are not applying to your claims. 

Let’s begin by reviewing the two (2) requirements for Unapplied Copays.

  1. The Unapplied Copay DOS and the DOS for the Procedure codes on the claim need to match.

  2. The Claim must have an available Copay Balance.

If you are still unable to use your unapplied copay credit after walking these steps, please contact us.