The Home tab displays all of your open cases when you log in. If you are a Self-Service Portal “Super User”, you will be able to view all of the open and resolved cases submitted by everyone under your organization.
There are multiple ways to view and track your open and resolved cases once logged in:
To view open cases, click on the View Cases tab.
To view closed cases, click on the View Cases tab, then select the View Closed Cases button.
To view all cases, click the View Cases tab followed by the View All Closed Cases button.