If the status is set to inactive, eligibility cannot be checked for that payer. Please follow the steps below to Inactivate eligibility for a provider.
Select Customer Setup > Providers.
Use the Show All button to view all providers. Or use the Search field to further drill down your search.
Select the Provider.
Click the Configure Eligibility button.
Find the appropriate payer(s) and update the status individually or on a batch level .
Use the status column drop-down to make the payer connection inactive for the provider.
Check the box next to the payers you want to inactivate eligibility for.
Under Batch Update set the Status to Inactive.
Click Apply again, then click Save.