Description: The patient or claim was not created within CollaborateMD or is inactive. This could be caused by:
Issue 1: The claim was not submitted from our application. Meaning it was sent by another vendor.
Issue 2: The patient/claim has been deleted from CollaborateMD.
How to Fix:
Solution 1: If the claim was submitted through another vendor, we recommend that you manually post the payment within their application by referencing the explanation of benefits we received from the ERA file which is located under the View EOB tab.
Solution 2: If the patient or claim was deleted from CollaborateMD, undelete the claim in Manage Account or reactivate the patient’s record within the Patient section. Once the claim or patient has been reactivated, manually post the payment to the applied check under the View screen under the Payment section.