Error: Unable to lock patient. Patient already in use

Description: The patient’s record was open at the time the attempt to apply Electronic Remittance Advice.

How to Fix:

Solution 1 (Recommended): Close out the opened patient record. Select “Apply” to reattempt the posting of payment(s)/adjustment(s)

Solution 2:  Select “Remove”. Note: The payment will still be remaining and should be manually posted via View screen under the Payment section.