Request to Reactivate a Closed Main Account

The account will be responsible for a reactivation fee as well as any past due balances on the account (if applicable). For details regarding any fees please contact the Accounting Department.

Legal documentation must be provided in order for CollaborateMD to process your request.  

The Owner/Authorized Representative must the steps below to reactivate a closed main account.

  1. Visit https://app.collaboratemd.com and attempt to login with your previous CMD credentials.

  2. Click the Reactivate Account link when the warning message advising that the account is closed displays.

  3. When the 1st Reactivate Account window is displayed, enter following required info:

    • Owner First Name

    • Owner Last Name

    • Owner Phone Number

    • Owner Email Address

    • Business Address

  4. Once you have entered the required fields, click the Next button.

  5. When the 2nd Reactivate Account window is displayed, read the instructions and check the box confirming you understand and agree to the statement.

  6. Click the Next button to proceed with the request.

  7. When the 3rd Reactivate Account window is displayed, read the statement and check the box confirming you understand and agree with the statement.

  8. Click the Next button to proceed with the request.

  9. When the 4th Reactivate Account window is displayed, check the box confirming that you have fully read and acknowledge the the Customer Software Agreement and the Business Associate Agreement links.

  10. Click the Submit button.