New Features and Updates

General

Customer Setup

• New TCN Prefix for Statements:  We added a new Statement TCN Prefix within the Practice section, allowing customers to display a custom identifier on their statements. This will help them identify which system produced the statement and where to post it. When added, the statement's invoice number will show the TCN prefix, followed by a dash and the TCN (for automated and enhanced statements).          

Within Statement Tracker, the system will show the Invoice # as it was sent on the statement (including any TCN Prefix) for Enhanced or Automated statements.

Please note that at this time Plain-Text Statements are not supported.  For more information on setting up a Statement TCN Prefix, please visit our Add New Practice Help Article.

• Allow Entering Revenue Codes Longer Than 4 Digits:  Updated Revenue Codes to allow entry of codes up to 9 digits, while only billing the first 4 digits. This enables users to utilize additional characters not billed for reporting, fee schedules, and contracts. It also provides the ability to have different defaults, such as modifiers and default units. For more information on adding revenue codes, please visit our Add a Revenue Code Help Article.

Patient

• New Billing Provider and Claim Type Options for Manage Account and Activity Window:  In this release, we added two new columns to the Manage Account screen (hidden by default). One for "Billing Provider" and "Rendering Provider" and one for "Claim Type." These columns will display values at the claim level but will remain empty for charges and credits. Additionally, we added a new Patient Setting called "Show whether a claim is professional or institutional in the Patient Activity?". When this setting is enabled, it will display whether the claim is professional or institutional by including either a (Prof.) or (Inst.) label after the claim number within the Claim Activity window.

We have also modified the Activity Window to display the Billing Provider above the Rendering Provider in the claim listing if the Billing Provider is different from the Rendering Provider. Additionally, we have updated the label for the Rendering Provider to show as an Attending Provider if the claim is Institutional.  For more information on this new Patient User setting, please visit our Configure Patient Settings for User Help Article.

Claim

• New Ability to Store Relevant Dates When Sending Open Negotiations Form:  Added the ability to store relevant dates ("Open Negotiations Period End" and Federal "IDR Initiation Deadline") when sending the Open Negotiations Form, making it easier for users to manage the Open Negotiations process. We included a new checkbox at the bottom of the Print > Open Negotiation Form screen to “Set the Open Negotiations Period and IDR Initiation Deadline after printing,” as well as a new "Open Negotiations" tab within the Claim Follow-Up Activity that will store this data. 

For more information on setting or managing the Open Negotiations Period and IDR Initiation Deadline after printing visit our Print Open Negotiations Form Help Article or our Manage the Open Negotiations Period and IDR Initiation Dates Help Article.