Who can use this feature?
Auth Reps and Admins with the Account Setup permission.
Follow the steps below to change the provider mode.
Select Customer Setup > Providers.
Use the Show All button to view all providers. Or use the Search field to further drill down your search.
Select the Provider.
Use the drop-down menu to change the Professional Mode and/or the Institutional Mode by referencing the Mode Descriptions:
Test: Claims will be sent to the Clearinghouse for testing purposes only.
Hold: Claims under this provider will not leave the system.
Production Mode: Claims will be sent to the Clearinghouse electronically then forwarded to the payer.
Important: If required Agreements have not been completed or authorized by your payers, moving into Production (PROD) mode can incur additional fees by dropping your claims to paper.