Reset a User Password

If you've forgotten the password you use to sign in to CollaborateMD, your Admin or Auth Rep can reset it easily at any time.  

  1. Select Account Administration > User Management.

  2. Use the Manage User for Customer drop-down menu to select which customer to access

  3. Locate the user in the list or use the Search field to further drill down your search.

  4. Select the User.

  5. Click Reset Password.

  6. Verify or update the user's email address and click

  7. An email with a link to reset the password will be sent to the user.  

    The link will last 24 hours. If not used to reset the password within the timeframe, it will have to be reset again (step 5) so it can generate a new email/link.