Be careful when unlocking a record that is actively being worked on by another user. While unlocking a record will grant you access to view or modify, it won't kick the other user off of the screen. Therefore, any changes they make can ultimately overwrite yours.
Follow the steps below to unlock records.
Select Account Administration > Locks.
Select the Type of record you would like to search for.
Click the Search button.
View all of the current locked records and which user is locking the record.
Place a check in the box for the record(s) you wish to unlock.
Click thebutton to unlock the selected records.
Click the icon to edit your search filters