Re-submit a Claim

Follow the steps below to re-submit a claim.

1. Select Claim > Claim.

2. Use the Search field to search for your claim. 

   Place a check in the “Show exact matches only” box to search for exact matches or “Show unpaid claims only” to show claims that may need follow-up.

3. Open the claim.

4. Change the claim Frequency field.

   1. 7 - Replacement of Prior Claim: This is replacing a prior claim.

   2. 8 - Void/Cancel Prior Claim: This is voiding or canceling a prior claim.

5. Provide an Original Claim #, under the Insurance information.

   The original claim# can be either the TCN (Transaction Control Number) or ICN (Insurance Control Number). Typically, the number to use is dependent on whether you’re re-submitting the claim before (TCN) or after (ICN) the EOB has been received.

6. For Professional Claims ONLY: Click the Additional Info tab and enter a Resubmit Reason Code.

7. Click the Charges tab.

8. Under Charge Options, use the drop-down menu to select the status to Set all charges to. Or send by individual line item by updating the Status.  

9. Click Save.