Organize Contact Groups

Use a Contact Group to send a message to multiple people - a billing team, a follow-up committee, or to all staff members - without having to add each name to the To field individually. Contact Groups can help streamline your process to quickly send the right message to the right people.

1. Select Home > Messages.

2. Click the Create New Group button. 

3. Add a name for the new group. 

4. Click the Add Contacts button.

5. Select the username(s) you would like part of the group and click Save, 

6. Click Save again.

1. Select Home > Messages.

2. Locate the contact group and click on the icon

3. Click Edit.

4. Rename the Contact group or add/remove users.

5. Click Save. 

1. Select Home > Messages.

2. Locate the contact group and click on the icon.

3. Click Delete, and select OK when the "Are you sure you want to delete the [Name] contact group?" pop-up displays.

4. Click Delete again.

Creating a Shared Contact Group allows you not only to send messages to groups but also to share those groups across your organization. This enables employees working on specific tasks (e.g., denials or collections) to ensure timely notifications are sent to the appropriate individuals.

1. Select Home > Messages.

2. Find the Contact Groups tab and click Add.

3. Add a name for the new group.

4. Check the Share this group box. 

5. Select who to share it with (All Users, Admins Only, or Auth Reps Only) or click Add Contacts to manually add contacts to your group. 

   When using the "Select Contacts" option, the contacts will be sorted by their respective customer, and it includes a search field for easier navigation.

6. Optional: You can manually remove any users from your list with the "Remove" option.

7. Click Save.