Important: Completing this request does not guarantee a credit on the account. We reserve the right to issue refunds or credits at our sole discretion, or as required by applicable law. The information provided will be forwarded to the Credit Team for an in-depth review.
Follow the steps below to request a credit.
Select Account Administration > Account Management.
Click the Request a Credit link.
Place a check in the box to confirm that you have read and understand the agreement.
Select from the list of the past three Invoices this Credit Request pertains to.
Requests must be made within 30 days of the invoice date.Enter the $Amount of the credit you are requesting.
In the Reason for Credit Request field, type a brief description of why you are requesting this credit.
Click the Submit button.
Requests must be made within 30 days of the invoice date.Important: Completing this request does not guarantee an extension on the account. Please be aware that payment is due by 4:00 PM (EST) on the extension date to avoid account suspension. The extension date cannot fall on a weekend or holiday. Payment cannot extend beyond 15 days past the original due date.
Upon Manager discretion, a first time extension request will have the fee waived.
Follow the steps below to request a payment extension.
Select Account Administration > Account Management.
Click the Request a Payment Extension link.
When the Request Payment Extension window is displayed, read the statements and check the box confirming you understand and agree with the statements.
In the Extension Date field, enter the date you are requesting to extend your payment till.
Click the Submit button.
An Accounting Representative will reach out via email regarding any action needed for the extension request or an approval/denial response.