Permission Role Status

Inactivate a Permission Role

In the event a Role is no longer needed, you can inactivate the role to prevent staff members in your office from assigning it; there is no way to permanently delete a role. 

Be careful. You cannot inactivate a role that is currently assigned to one or more active users. 


  1. Select Account Administration > Permission Roles.  

  2. Use the Search field to find a role by name or id. Or use the  Show All button to view all roles. 

  3. Select the Role to be inactivated.

  4. Place a check in the Make this role Inactive box.

  5. Click Save.

Reactivate a Permission Role

Need to reactivate a role? You're in the right place! Use the steps below to restore a deactivated role.

  1. Select Account Administration > Permission Roles.

  2. Place a check in the Include inactive role box.

  3. Use the Search field to find a role by name or id. Or use the Show All button to view all roles. 

  4. Select the Role to be reactivated.

  5.  Click OK  when the “This role is currently inactive.” displays.

  6. Remove the check from the Make this role inactive box.

  7. Click Save.