Managing Credit Card information within the Payment Portal (Patients)

Boost your patient payments even more by allowing patients to save their Credit card payment information for future payments. This new feature will also allow patients to set up automatic payments for their existing payment plans on your online portal.

Saving Credit Card Information for future payments


  1. Visit https://www.paystatementonline.com

  2. Log in with your CollaborateMD Patient Account Number or email.

    If you have not registered, begin the registration process using the Patient Account Number found in the top right corner of your statement or provided in the Payment portal invite email.

  3. Click Next.

  4. Enter your Password and select Sign In.

  5. Select Preferences > Saved Payment Information.

  6. Click Add a New Card.
  7. Enter the card information.

  8. Click Save.


Delete Saved Credit Card Information


  1. Visit https://www.paystatementonline.com

  2. Log in with your CollaborateMD Patient Account Number or email.

    If you have not registered, begin the registration process using the Patient Account Number found in the top right corner of your statement or provided in the Payment portal invite email.

  3. Click Next.

  4. Enter your Password and select Sign In.

  5. Select Preferences > Saved Payment Information.

  6. Click Delete to remove the saved card from the portal.

Setting up Auto-Pay for Payment Plans

Patients with one or more payment plans have the option to set up auto-pay if they have at least one outstanding installment.

  1. Visit https://www.paystatementonline.com

  2. Log in with your CollaborateMD Patient Account Number or email.

    If you have not registered, begin the registration process using the Patient Account Number found in the top right corner of your statement or provided in the Payment portal invite email.

  3. Click Next.

  4. Enter your Password and select Sign In.

  5. Select  

  6. Review the Disclaimer then select an existing saved card or enter a new card on the next screen.

  7. Click Set Up Auto Pay.

  8. If an existing saved card was not selected, enter the new card information.

  9. Click Submit Payment.

This will process payments for each installment on the day that it is due for the installment's remaining balance. If an installment has already been paid, no payment will be made on that date.

Disabling Auto-Pay for Payment Plans


  1. Visit https://www.paystatementonline.com

  2. Log in with your CollaborateMD Patient Account Number or email.

    If you have not registered, begin the registration process using the Patient Account Number found in the top right corner of your statement or provided in the Payment portal invite email.

  3. Click Next.

  4. Enter your Password and select Sign In.

  5. .Select the Turn off Auto Pay link under the Payment Plan Details Auto Pay Column.

  6. Autopay is now disabled.


Setting up Auto-Pay from a One-time Payment

Patients with one or more payment plans have the option to set up auto-pay while making a one-time payment towards their payment plan.

  1. Visit https://www.paystatementonline.com

  2. Log in with your CollaborateMD Patient Account Number or email.

    If you have not registered, begin the registration process using the Patient Account Number found in the top right corner of your statement or provided in the Payment portal invite email.

  3. Click Next.

  4. Enter your Password and select Sign In.

  5. Click   

  6. Select the Installment Due Now option and click Enter Payment.

  7. Review the Disclaimer then select an existing saved card or enter a new card on the next screen.

  8. Enter the card information and check the “Save my payment information for next time” checkbox.

  9. Place a check in the “Set up Auto Pay” checkbox to set up Automatic payments of the remaining payment plan installments.

  10. Click Submit Payment.