Security questions and answers help you retrieve login information when you forget your password. Upon logging into CollaborateMD for the first time, you will be prompted to update your security questions and call-in pin up to three times before being forced to do so.
Your Call-in PIN is used when contacting CollaborateMD Support to confirm that we are speaking with the person who is authorized to receive information or assistance with your Account. We strongly recommend keeping your PIN secure and never sharing this information with anyone.
Important: Sharing your Call-in Pin or security questions with others, even co-workers, is a violation of our User Agreement. A CollaborateMD Representative will verify your Call-In Pin on every call and chat; this will authorize us to discuss and review information about your account. No account information will be discussed until verified.
Click on the icon with your name located in the top right corner of the screen.
Select User Profile.
Under Security, select Update Security Questions and Call-In PIN.
Enter your Password to access your information, then click Submit.
Under Security Questions, enter/update your questions and answers.
Under Call-in Pin, enter the pin that can be used to verify your identity when contacting CollaborateMD.
Numerical sequences such as 1111, 1234 & 6789 are not secure, and therefore, are not allowed.