Defaulting a Merchant Account

For those that have multiple merchant accounts (multiple locations/tax IDs), a default merchant account can be selected for each user.

1. Select Payments > Settings

2. Scroll down to the "Payment Settings for User" table and locate the Merchant Account drop-down menu.

   1. Select the Merchant Account to default when processing a credit card payment. 

      The selected merchant account can be changed when posting a payment.

   2. Optional: Select whether you want to receive a warning when no card number is entered.

2. Click Save.

Defaulting Multiple Merchant Accounts with E-Statements and Payment Portal

CMD customers with multiple practices under one account can route each practice's Payment Portal payments to its own bank account, rather than all patient payments defaulting to a single shared account. Each merchant account can now have both Retail and E-Commerce credentials configured at the same time. 

When a merchant account has E-Commerce credentials configured, a default merchant account can be set at the Practice level via a new Payment Option.

1. Select Customer Setup > Practices.
2. Use the Show All button to view all practices. Or use the Search field to further drill down your search. 

   Place a check in the “Include inactive practices” box to include inactive practices in your search results.

3. Select the Practice.
4. Locate and click on the Options tab within the right-hand side panel.
5. Click the Payment tab.
6. Select the Default Merchant Account from the dropdown menu.
7. Click Save. 

   Once added (after the merchant account has the E-Commerce credentials configured), the Payment Portal will automatically use the correct merchant account based on the patient's default practice, ensuring payments flow directly to the correct bank account without manual intervention.