Understanding Credit Card Responses

After applying the patient’s payment, CollaborateMD will send the payment for approval and collect a response from Global Payments Integrated®. If the transaction is not successful, you may receive one of the following pop-up messages:

  • Declined Card (001)

    • Most 001 declines are due to the card having insufficient funds. If you believe this is incorrect, please call the number on the back of the card for more information.

  • Call Center (002)

    • This message does not usually mean that the card has insufficient funds, but that there is another reason that the card issuer is refusing to honor the transaction. Please call the number on the back of the card to determine the cause for the decline.
  • Duplicate Transaction (813)

    • This error is only shown when a transaction is attempted for the same dollar amount, on the same card number, within a 15-minute time-frame. As needed, reference your OpenEdge View portal to review recent transactions.