Understanding Credit Card Responses

After applying the patient’s payment, CollaborateMD will send the payment for approval and collect a response from TSYS®. If the payment was successfully processed, you will receive a confirmation. If the transaction is not successful, you may receive one of the following pop-up messages:

  • Expired Card (54): Expired card

  • Invalid Card Number (14): Invalid card number

Visit the TransAction Express website to find the most recent version of the Transaction Express Integration Guide for a list of Transaction Response Codes & General Codes. This document includes a list of possible transaction response codes for each credit card transaction processed within CollaborateMD using Integrated Payment Processing. The Code column is a numeric representation of the transaction status. The Description column provides the specific reason for the transaction status. Please contact TSYS if you need assistance locating this guide.