Once you have added Attachments to your account, Created your Attachment payers, and received confirmation from CollaborateMD ensuring your attachment agreement is finalized, you can begin uploading and submitting your claim attachments using the CollaborateMD software.
Using CMD to upload and submit your attachments is perfect if you have your attachments ready to send now. If you don’t have your attachments ready or have too many to upload one by one, Uploading Attachments via the ChangeAssurance Attachment Portal could be used.
Attachment claim files are submitted to Change Healthcare Monday – Friday 2:00 pm EST. Claims submitted after 2:00 pm EST will be sent to the portal at the next processing time.
Follow the steps below to upload and submit your claim attachments within CMD.
Select Claim > Claim.
Create your Professional or Institutional claim and ensure your Attachment Payer is added to the claim.
Please reference our Claims Help Article for step by step instructions.
Under the Claim tab, locate the Attachment File Names section for your attachment Payer.
Click the Select a File button to locate and upload the attachment to the claim (up to 9 files).
Optional: The ACN number can be added with the Additional Info tab, under Documentation Method
Save and Submit the claim.
Attachment claim files are submitted to Change Healthcare Monday - Friday 2:00 pm (EST). Claims submitted after 2:00 pm (EST) will be sent to the portal at the next processing time.