Uploading & submitting electronic claims to attachment payers

Once you have added Attachments to your account, Created your Attachment payers, and received confirmation from CollaborateMD ensuring your attachment agreement is finalized, you can begin uploading and submitting your claim attachments. 

The following is for Customers on the Change Healthcare clearinghouse.  Customers on the ePS clearinghouse please visit the ePS Claim Attachments Help Articles.

Sending attachments requires two steps,

  1. Uploading the files to the Change Assurance Attachment Portal

  2. Associating the file names to the claim, and sending it to the payer.

Uploading attachments via ChangeAssurance Attachment Portal

Before the attachment can be sent to the payer, it needs to be uploaded to the ChangeAssurance Attachment Portal. Documents can be uploaded to the ChangeAssurance Attachment website via Direct Upload or via Fax.

Direct Upload

  1. Login to ChangeAssurance portal with your credentials.

  2. Click Upload Bulk Attachments.

  3. Click on Select File to locate and upload your attachment.

    File names should not exceed 49 characters.  the file extension is not necessary when including the file name in Loop 2300 PWK0f and the file names are not case sensitive.

  4. Click the Upload button to complete the file association to your claim(s). 

Fax Attachments

Users who prefer to fax attachments can print custom fax cover sheets from the Bill Preview for Submission page using the ChangeAssurance portal. You can select multiple bill records and generate multiple fax cover sheets at the same time. Faxed attachments can be reviewed on the ChangeAssurance site once it is received by the clearinghouse. 

  1. Log in to ChangeAssurance portal with your credentials.

  2. Click on Bill Preview For Submission from the navigation page.

  3. Locate the claim of your choice under Bills.

  4. Place a check in the checkbox(es) next to the bill for which you want to generate a cover sheet.

  5. Click on Generate Fax Cover Sheet(s).

  6. ChangeAssurance print preview screen will appear. If correct, click the Print icon.

Claims can be sent to be processed before the attachments are faxed. Claims awaiting the return of a faxed attachment will be set to a Pending or Hold status after 5 days. Once the fax is received, it will be linked to the corresponding claim, then sent to the payer.