New Payer Connection Request

Unable to locate a connection with a specific payer with CollaborateMD? That might mean Change Healthcare does not have an electronic connection with that payer. 

Getting Started with this Request

  • Before completing this request, please search for the payer and  verify it's not already in CollaborateMD. 

  • You will need to verify the 5 digit Payer ID with the payer to fill out this form. 

  • This form is not a provider EDI enrollment form to submit a transaction to a payer. 

  • New payer connection requests will only be accepted by submitting the New Payer Request Form electronically. All Mailed and faxed forms will be denied. 

  • Only one request per form and only one request per submitter number is necessary. 

To request for Change Healthcare to add an electronic connection for a payer, please follow the steps below.

  1. Visit ConnectCenter and log in with your credentials.

  2. Hover your mouse over Payer Tools and select Payer Search.

    1. Search for the Payer to confirm it's not in Change Healthcare Master Payer List. 

    2. Or, click on the Search button to complete a search for all Payers.

  3. Once you've confirmed that the payer isn't available, click on the New Payer Request Form link.  

  4. When the New Payer Form opens, begin completing the form 

  5. Click Submit.  

Change Healthcare will review and evaluate the request based upon revenue opportunity, potentiality transaction volumes, and the level of effort to implement the requested EDI connection. An "accepted" or "denied" decision will be reached and communicated directly from ChangeHealthcare. Typically they will respond within 2-3 weeks from the date of receipt. If the request is denied a reason for denial will be included.