To request for Change Healthcare to add an electronic connection for a payer, please follow the steps below.
Click on the Login link.
Enter your User ID and Password.
Hover your mouse over Payer Tools and select Payer Search.
Search for the Payer to confirm it's not in Change Healthcare Master Payer List.
Or, click on the Search button to complete a search for all Payers.
Once you've confirmed that the payer isn't available, click on the New Payer Request Form link.
When the New Payer Form opens, begin completing the form
Click the Submit.
Change Healthcare will review and evaluate the request based upon revenue opportunity, potentiality transaction volumes, and the level of effort to implement the requested EDI connection. An "accepted" or "denied" decision will be reached and communicated directly from ChangeHealthcare. Typically they will respond within 2-3 weeks from the date of receipt. If the request is denied a reason for denial will be included.