Connect Center Agreements

Continue an Agreement

Follow the steps below to continue an agreement through Enrollment Central.

  1. Once logged in to Connect Center, click on Payer Tools.

  2. Select Enrollments > Enrollments in Progress.

  3. Locate the agreement you wish to continue and click on the link in the Step column.

  4. Fill out all the required information that is missing.

  5. Click Complete.

  6. If any forms need to be mailed to Change Healthcare, a new window will pop up.

    1. Click Generate Forms and select the Print icon.

    2. Click Done.

  7. Once the form(s) has been completed, you may be required to print the agreement and mail / fax it to Change Healthcare.

Search Existing Agreement

Follow the steps below to look up a previously submitted payer agreement through Enrollment Central. 

  1. Once logged in to ConnectCenter , click on Payer Tools.

  2. Select Enrollments > Search Submitted Enrollments.

  3. Enter your search parameters and click Search.

    All of your agreements under your submitter number will appear if you don’t enter any search parameters.

  4. To view the form, click the icon next to the agreement you wish to view.

New Payer Connection Request

To request for Change Healthcare to add an electronic connection for a payer, please follow the steps below.

  1. Go to https://connectcenter.changehealthcare.com.

  2. Click on the Login link. 

  3. Enter your User ID and Password.

  4. Hover your mouse over Payer Tools and select Payer Search.

    1. Search for the Payer to confirm it's not in Change Healthcare Master Payer List. 

    2. Or, click on the Search button to complete a search for all Payers.

  5. Once you've confirmed that the payer isn't available, click on the New Payer Request Form link.  

  6. When the New Payer Form opens, begin completing the form 

  7. Click the Submit.  


Change Healthcare will review and evaluate the request based upon revenue opportunity, potentiality transaction volumes, and the level of effort to implement the requested EDI connection. An "accepted" or "denied" decision will be reached and communicated directly from ChangeHealthcare. Typically they will respond within 2-3 weeks from the date of receipt. If the request is denied a reason for denial will be included.